How to request deletion
- In the app: Open ConOS and go to Profile > Settings > Delete account. Follow the steps on screen to verify your request. Account settings in the app provide a Delete account option.
- By email: Email privacy@conos.in from the email address registered to your account, or include your registered phone number if your account uses a phone number. Use the subject “Delete my ConOS account” and include the registered phone number so we can identify and verify your account.
We may contact you to verify that you own the account before processing the request. If you cannot access your registered contact details, explain this in your email so we can help verify your identity another way.
Contact detail to confirm before publication: privacy@conos.in is a placeholder pending confirmation that this mailbox is monitored.
What is deleted
After we verify your request, we delete or remove from active use the account information associated with your account, including your profile and contact details, listings, uploaded photos and documents, messages, saved items, and preferences. Your profile is hidden while the deletion request is being processed.
Information we may keep
We may keep limited information when needed to meet legal obligations, handle accounting, resolve disputes, enforce agreements, or protect users and ConOS. This can include financial and transaction records, agreement records, identity-verification outcome records (not a full Aadhaar number), fraud or abuse logs, and anonymised analytics.
We keep retained information only for as long as reasonably needed for the relevant purpose or as required by law, then delete or de-identify it. Specific retention periods vary by information type and are described in our Privacy Policy. Some information may remain in backups for a limited period.